Rick Ruiz General Manager, IBM Technology Support Services Rick Ruiz is the GM for IBM Technology Support Services and responsible for all aspects of TSS strategy, operations and execution. He has held a breadth of leadership positions including GM for Business Continuity and Resiliency Services, where he managed a portfolio of offerings that help clients ensure their business processes, people and IT systems are able to operate under virtually any condition.

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Rick's expertise spans the distribution and industrial industries, product management, business partner management, distribution channels, security, and “green” initiatives. Juhi McClelland Vice President, IBM Technology Support Services Juhi McClelland leads IBM’s Technical Support Services development, offerings portfolio and go-to-market strategy and execution globally. Prior to this role, she was IBM VP of Sales for the Department of Defense, focused on strategic and secure solutions around datacenter transformation, cloud computing and business analytics. Juhi has worked for IBM Asia Pacific in the telecommunication business and as a Business Transformation Consultant in the IBM Strategy and Change Practice. She is a member of IBM’s Growth and Transformation Team. Television And Radio Announcing Pdf here.